Information for Medical Service Requests
When you need our help, we are ready to take action
To avoid misunderstanding and errors, please read this section carefully before contacting us.
We are a premium level private medical service provider and therefore fees will be charged to you. We do not give free telephone advice.
We do not accept any public service or government type insurance, such as the Hungarian TAJ card or the European Health Insurance Card, and we do not give free advice where such public services are available. Teleconsultation need to be paid in advance if you want our English-speaking Assistance about the possible ways and mode of access to medical care with your TAJ card or EHIC.
English speaking Teleconsultations and Assistance Services for a fee are done by our US trained and Board Certified Doctors via Phone, Skype, WhatsApp or Viber.
Through Health Guard Hungary® we may accept certain types of private insurance such as Allianz or Cigna after proper policy checking. If you have Allianz or Cigna, then register before you contact us.
If you have a valid travel or other type of private medical insurance, then you may get reimbursement based on the medical report and proof of payment we give you at the time of the services provided.
If you are paying for our services then please check our prices and fees in advance before calling us.
Our prices vary greatly based on the complexity of the case, the requested speed and the expected convenience on your part. For example, a prescription for Emergency Contraception in our office (clinic) on weekday daytime may cost only 80 EUR, or an office (clinic) visit for a simple medical problem (such as a cold and cough) may cost 140 EUR. Generally, simple House Calls within 3 hours will cost 290 EUR during weekday daytime. However, if you request an urgent House Call visit within 1 hour at Christmas Night, that may cost 600 EUR. See the details in our price list.
Teleconsultations are options to avoid physical contact and proximity to any medical staff and other sick people in a waiting area. Therefore, they exclude the chance to catch an infection (such as COVID-19) during health care. Teleconsultations may be available much faster and at lower prices.
If you accept our prices and are about to contact us, then please have these ready:
– the full name of the patient and the caller (if different)
– your exact location. Exact name, address, local telephone number of your hotel or hostel. If you are staying in private flat, apartment or Airbnb, then we will need an exact address with postal code (district), street name and number, level/floor, door number, what is written on your door, where is the door located on the floor. We also need a doorbell number/gate code, instructions how to get into the building. Giving us your phone number may not be sufficient if we cannot reach you on phone numbers outside of Europe. We may be able to call local and within EU phone numbers.
– a valid, original picture ID (passport, driver license, national ID card) of the patient, that must always be presented for all visits
Please note, that contact via email, Skype, Viber and WhatsApp may be limited and we may respond with delay especially at nights. DiscIf you do not get a response to your message then call our 24/7 hotline with your urgent medical service requests: +36 1 7866658.
In the evenings, at nights, on weekends and holidays please contact us only if you are ready to see the doctor within 1-3 hours.
If you order a doctor visit, that cannot be cancelled. A minimal cancellation fee may be 80 EUR at our discretion, but full fees apply at most times.